FAQs
Shipping Questions
How long does it take to process an order?
Orders are typically processed within 1 to 3 business days. This includes order verification, preparation, and dispatch.
How long does delivery take?
After shipping, delivery within the United States usually takes 5 to 8 business days. Delivery times may vary slightly depending on location and external factors.
Do you charge for shipping?
We provide free shipping on all orders within the United States. No additional shipping cost is added at checkout.
Will I receive tracking information?
Yes, once your order has been shipped, a tracking number will be sent to your email so you can follow the progress of your delivery.
Can delays happen during shipping?
Delivery may be affected by holidays, weather conditions, or carrier-related issues. While we aim to meet estimated timelines, these factors may occasionally extend delivery time.
Return and Refund Questions
What is your return policy?
We offer a 30-day return window from the date of delivery. Returns are accepted for both defective and non-defective products, provided the item remains unused and in its original condition.
Is return shipping covered?
Return shipping is free for approved returns, although the arrangement of the return shipment remains the customer’s responsibility.
How do I request a return?
Before returning an item, you must contact our support team and provide your order number along with clear photos of the product and packaging. A short video may also be requested if needed.
How long does it take to receive a refund?
Once your return is received and approved, refunds are processed within up to 10 business days to the original payment method.
What items are not eligible for return?
Used items and products damaged due to customer handling are not eligible for return.
Payment Questions
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, Maestro, Visa Electron, and Diners Club.
Is my payment information secure?
All payments are processed through secure systems. Sensitive payment details are handled by external payment providers and are not stored directly by our store.
What happens if my payment is declined?
If a payment fails or is declined, the order will not be processed. You can try again using a valid payment method.
Order Related Questions
Can I cancel or change my order?
If your order has not yet been processed, you may contact us to request a change or cancellation. Once processing has started, changes may no longer be possible.
What happens if I enter the wrong shipping address?
Incorrect or incomplete address details may result in delays or failed delivery. It is important to review your information carefully before placing an order.
How do I know my order is confirmed?
Once your payment is successfully completed, you will receive an order confirmation email.
Product Questions
What type of products do you offer?
Alignmat focuses on yoga mats designed for daily use, including foldable, lightweight, and non-slip options suitable for home workouts and travel.
Are your products suitable for beginners?
Yes, our products are selected to support a wide range of users, including beginners and those maintaining regular routines.
Do product colors or sizes vary?
There may be slight variations in color or appearance due to screen settings or lighting conditions.
Contact and Support
How can I contact Alignmat?
You can reach us through email, phone, or by using the contact information provided below.
How long does it take to receive a response?
Our support team typically responds within 1 to 2 business days.
Contact Information
Email: support@alignmat.shop
Phone: +1 862-368-9580
Address: 948 Ross St, Macon, GA 31201, United States
Business Hours: 9:00 AM – 5:00 PM (Monday to Friday)