Shipping policy
Our Shipping Approach
At Alignmat, we understand that once an order is placed, customers expect a clear and reliable delivery experience. Our shipping process is structured to keep things simple, predictable, and transparent. From order confirmation to final delivery, we aim to provide accurate timelines and consistent updates so that you always know what to expect.
Order Processing Time
All orders are processed within 1 to 3 business days. This processing period allows us to confirm your order details, prepare the product, and ensure that everything is ready for shipment.
Orders are processed during our operating hours, which are:
- Monday to Friday
- 9:00 AM to 5:00 PM
Orders placed outside of these hours, on weekends, or on public holidays will begin processing on the next business day.
Shipping Time and Delivery
Once your order has been processed and shipped, the estimated delivery time within the United States is:
- 5 to 8 business days
This is a standard delivery window and applies to most locations across the USA. We work with reliable shipping partners to maintain consistency in delivery timelines.
Shipping Location
At this time, Alignmat ships exclusively within the United States. Orders placed with delivery addresses outside of this region will not be processed.
Shipping Cost
We offer free shipping on all orders within the United States. There are no additional shipping charges applied at checkout.
Shipping Carriers
At Alignmat, we work with reliable shipping partners to ensure your orders are delivered in a timely and consistent manner. Depending on your location and order details, your package may be shipped using one of the following carriers:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
The selected carrier may vary based on availability, delivery speed, and logistics requirements. Once your order is shipped, you will receive a tracking number via email, allowing you to follow your shipment through the carrier’s tracking system.
Order Cut-Off Time
Our daily order cut-off time is:
- Monday to Friday
- 9:00 AM to 5:00 PM
Orders placed before the cut-off time are included in the same processing cycle. Orders placed after this time will be processed on the next business day.
Possible Delays
While we aim to meet all estimated timelines, certain situations may affect delivery speed. These may include:
- Public holidays
- Weather conditions
- Carrier-related delays
- Transit interruptions
In such cases, delivery may take slightly longer than expected. We appreciate your understanding, and we continue to monitor shipments to ensure they arrive as soon as possible.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor the progress of your shipment and stay updated on its delivery status.
Incorrect Address and Delivery Issues
It is important to ensure that all shipping details are entered correctly at checkout. If an incorrect or incomplete address is provided, this may result in delivery delays or failed delivery attempts.
Alignmat is not responsible for delays or delivery issues caused by incorrect address information provided by the customer.
Lost or Stolen Packages
If a package is marked as lost during transit or there is an issue with the shipping carrier, our team will assist in reviewing the situation and providing support.
Each case is handled individually to ensure a fair resolution based on the available tracking and shipping details.
Contact Information
If you have any questions regarding shipping or need assistance with your order, please contact us using the details below:
Email: support@alignmat.shop
Phone: +1 862-368-9580
Address: 948 Ross St, Macon, GA 31201, United States
Business Hours: 9:00 AM – 5:00 PM (Monday to Friday)
Customer support response time is typically within 1–2 business days.
At Alignmat, we focus on delivering not just products, but a consistent and dependable experience from the moment you place your order to the moment it arrives at your door.