Privacy policy

Our Perspective on Privacy

At Alignmat, we treat customer information with care and responsibility. When you visit our store or place an order, you are trusting us with certain personal details. We understand that trust is important, and we are committed to handling your information in a way that is transparent, secure, and respectful.

This Privacy Policy explains what information we collect, why we collect it, and how it is used as part of running our store and supporting your shopping experience.

Information We Collect

When you interact with our website, we may collect personal information that helps us process your orders and provide support. This information may include your name, email address, shipping address, phone number, and order details.

We also collect limited technical information such as your device type, browser type, and how you interact with our website. This helps us understand how visitors use our store and allows us to improve the overall experience.

Payment-related details are processed securely through external payment providers. We do not directly store sensitive card or financial information on our servers.

Why We Collect Your Information

The information we collect is used to support essential parts of our service. This includes processing orders, arranging shipping, and communicating with you about your purchase.

We also use your information to respond to customer inquiries, provide updates related to your order, and improve the functionality of our website.

In some cases, we may use your email address to send updates, product information, or relevant offers. You always have the option to stop receiving these messages at any time.

Payment Processing

All payments on Alignmat are handled through secure third-party payment providers. These providers are responsible for processing transactions and maintaining the security of payment information.

We do not store or directly manage your card or financial details. This approach helps ensure that your payment data remains protected during the checkout process.

Sharing of Information

In order to operate our store effectively, we may share limited information with trusted service providers. This includes shipping partners who deliver your order, payment processors who handle transactions, and tools that help us understand website performance.

We do not sell or distribute personal customer information for unrelated purposes. Any sharing of data is limited to what is necessary to complete your order or maintain our services.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, improve site performance, and understand how visitors interact with our pages.

These tools allow us to make improvements to the website so that it becomes easier to navigate and more useful for future visitors.

We may also use analytics tools and related technologies to better understand customer interests, improve website functionality, and measure the effectiveness of our services.

Where available, cookie preferences may be managed through your browser settings, allowing you to control certain tracking and storage features.

Data Retention

We retain customer information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and maintain business records.

When information is no longer required for these purposes, we take reasonable steps to securely delete, anonymize, or otherwise dispose of the data in accordance with our internal practices.

Data Security

We take appropriate measures to protect your personal information. Our systems are designed to reduce the risk of unauthorized access, and we work with secure platforms for handling transactions and storing data.

While no system can guarantee complete security, we actively maintain processes that help keep your information safe throughout your interaction with our store.

To help protect personal information, we use industry-standard security measures, including encrypted connections (SSL/HTTPS), secure hosting environments, and restricted access controls where appropriate.

These measures are designed to reduce risks and support the secure handling of customer information throughout our services.

Your Rights

As a customer, you have control over your personal information. You may request access to your data, ask for corrections, or request that your information be removed from our records.

If you receive emails from us and no longer wish to continue, you can choose to stop receiving them through the option provided in the message.

Privacy Rights and Legal Compliance

Alignmat is committed to complying with applicable privacy and consumer protection laws in the regions where we operate and provide services.

If you are located in the European Economic Area (EEA), you may have certain rights under the General Data Protection Regulation (GDPR), including the right to access, correct, restrict, transfer, or request the deletion of your personal information.

Residents of California may have certain rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information has been collected, the right to request deletion of personal information, and the right to request information regarding how personal data is used.

Requests related to privacy rights may be submitted using the contact information provided in this policy.

Email Communication

When you provide your email address, it may be used to send order updates, customer service responses, or information related to our products. We aim to keep communication relevant and useful.

You can opt out of marketing messages at any time if you prefer not to receive them.

Updates to This Policy

From time to time, this Privacy Policy may be updated to reflect changes in how we operate or improve our processes. Any updates will be posted on this page so you can stay informed.

Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, you can contact us using the details below:

Business Name: Alignmat
Email: support@alignmat.shop
Phone: +1 862-368-9580
Address: 948 Ross St, Macon, GA 31201, United States

Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (US Time)

We typically respond within 1–2 business days.

At Alignmat, we are committed to maintaining a clear and respectful approach to customer privacy so that you can feel confident while using our store.