Refund policy
Our Commitment to You
At Alignmat, we believe that a strong brand is built on clarity, consistency, and respect for the customer. Every order placed on our store represents trust, and we take that responsibility seriously. Our return and refund policy is designed to be straightforward, fair, and easy to follow, so you always know what to expect when shopping with us. We understand that sometimes a product may not meet expectations or may arrive with an issue. In those situations, our goal is not just to process a return, but to provide a smooth and supportive experience from start to finish.
Return Window
We offer a 15-day return window from the date your order is delivered. This gives you enough time to review your purchase and decide whether it meets your needs.
Return Eligibility
We accept returns in both situations:
- When a product arrives defective or damaged
- When the product is not defective but you choose to return it
To qualify for a return, the product must remain in its original condition. It should not be used, and it should be kept as close as possible to how it was delivered. Keeping the original packaging is strongly recommended, as it helps ensure a smooth return process.
Required Process Before Returning
Before sending any product back, you must contact our customer support team. Returns sent without prior communication will not be accepted.
To begin a return request, customers may contact us by email at support@alignmat.shop or by phone at +1 862-368-9580.
To begin your request, you will need to provide:
- Your order number
- Clear images of the product
- Images of the packaging
- A short video if needed for better understanding
This step is important because it allows our team to review the situation carefully. Once we verify that your request is valid, we will approve the return and provide you with the next steps.
We handle each case individually to make sure the process remains fair and accurate.
Non-Returnable Items
There are certain cases where returns cannot be accepted:
- Products that have been used
- Items that are damaged due to customer handling
- Returns requested without proper proof or prior approval
These conditions help us maintain a consistent and reliable process for all customers.
Return Shipping
We offer free return shipping for approved returns. However, the process of arranging the return shipment, including creating or managing the return label, is the responsibility of the customer.
Once your return is approved, we will guide you clearly so you know how to proceed without confusion.
Original Shipping Charges
Shipping charges paid during the original checkout process are generally non-refundable. However, if the return is the result of a defective product, a damaged item, or an incorrect order sent by us, the original shipping cost may be included in the refund where applicable.
Our goal is to ensure that customers are treated fairly while maintaining a consistent refund process.
Damaged or Incorrect Orders
If your order arrives damaged during shipping or you receive the wrong item, we will take full responsibility for resolving the issue.
In such cases, you will be eligible for:
- A replacement at no additional cost, or
- A full refund, depending on your preference
All we ask is that you contact us within the return period and provide the necessary proof so we can act quickly.
Lost or Delayed Deliveries
If your order does not arrive within the estimated delivery timeframe, we encourage you to contact our customer support team as soon as possible.
Once notified, we will investigate the shipment with the carrier and review the delivery status carefully. If the package is confirmed to be lost in transit or cannot be delivered successfully, we may provide a replacement or a full refund, depending on the circumstances and your preference.
Our priority is to ensure that every customer receives the product they ordered or an appropriate resolution when a delivery issue occurs.
Refund Process
After your returned item reaches us, our team will inspect it carefully. Once the item is verified and approved, the refund will be processed.
Refunds are issued back to the original payment method used during checkout.
Refunds processed within 10 business days.
This timeframe allows for proper inspection and secure processing through payment systems.
Refund Approval
A refund will be approved once:
- The returned product is received
- The condition of the item matches the provided proof
- The request has been reviewed and confirmed by our team
We aim to ensure that every refund decision is balanced and based on accurate information.
Restocking Fees
At Alignmat, we do not charge any restocking fees for approved returns.
We believe in maintaining a transparent and customer-friendly return process, with no hidden fees or unexpected deductions.
Customer Support Response Time
Our support team typically responds within:
- 1 to 2 business days
We take every inquiry seriously and work to provide clear and helpful responses.
Contact Information
If you need assistance with a return or refund, please reach out to us using the details below:
Business Name: Alignmat
Email: support@alignmat.shop
Phone: +1 862-368-9580
Address: 948 Ross St, Macon, GA 31201, United States
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (US Time)
We typically respond within 1–2 business days.
At Alignmat, every order matters. We focus on making sure that your experience remains smooth, clear, and dependable from the moment you place your order to the point where everything is fully resolved.